Shipping Policy
Delivery and Shipping Information
Delivery dates cannot be changed after placing the order. Make sure that the data entered in the customer account is correctly completed.
We offer standard economical delivery via FedEx (4-7 business days) and you will receive your order with complete peace of mind, full tracking and security guarantee.
All orders ship worldwide free of charge for all products sold and shipped by PatioLix. Please note that depending on the weight of the order and the Customs Taxes established by each country, some additional costs may be imposed.
If the order has been processed, the delivery address cannot be changed. You can write the order number and new data to the email address support@patiolix.com and our agents will check if it is possible to change it.
The average delivery time varies from 4 to 7 days from the moment the carrier takes possession of the package(s).
The courier needs your phone number to contact you if they have difficulty delivering the order or if they cannot find anyone at the address provided.
As soon as the order is processed, you will receive a tracking code (AWB) to track the delivery status in real time directly on the courier company's website.
If you received a damaged package or damaged product, let us know at our email address support@patiolix.com, attaching some photos. We will replace the damaged product with a new one (if it is still in stock) or collect it and refund you when it arrives in our warehouse.
On-time delivery guarantee