1. What types of products does PatioLix offer?
PatioLix offers a premium selection of outdoor furniture, patio sets, décor, accessories, and comfort solutions for your garden, terrace, or outdoor living space. Every product is chosen for its design, durability, and quality.
2. Do you offer free shipping?
Yes, we offer free shipping on most orders shipped within the continental United States. Some remote or special locations may require additional fees.
3. What are the delivery times?
Delivery times depend on the product. Each item displays an estimated delivery date on its page. Once your order is confirmed, you will receive an email with a more accurate delivery estimate.
4. How can I track my order?
After your order is shipped, you will receive an email containing your tracking number. You can follow your shipment in real time on the carrier’s website.
5. Do you offer White-Glove Delivery?
Yes. White-Glove Delivery is available for select large or heavy items and includes:
Additional fees may apply depending on the product and location.
6. Can I cancel or modify my order?
If your order has not yet shipped, you may request a modification or cancellation by contacting our customer support team. Once an order has been shipped, it can no longer be cancelled.
7. What should I do if my item arrives damaged?
If you notice visible damage upon delivery, please report it immediately to the carrier and refuse the package.
If damages are discovered after delivery, you have 10 business days to send us a claim with supporting photos. We will arrange replacement parts or exchange the item at no additional cost.
8. Do you accept returns?
Yes. Returns are accepted according to our return policy. Items must be unused, in their original packaging, and returned within 30 days.
Return fees may apply depending on the product type.
9. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options available at checkout.
10. Are your products covered by a warranty?
Yes. All products are covered by the manufacturer’s warranty. Warranty duration and conditions vary by item. Full details are available on each product page.
11. How can I contact PatioLix?
Our support team is available to assist you:
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