Can I change delivery dates after placing the order?
Delivery dates cannot be changed after placing the order. Make sure that the data entered in the customer account is correctly completed.
By which couriers do you ship orders?
We offer standard economical delivery via FedEx (4-7 business days) and you will receive your order with complete peace of mind, full tracking and security guarantee.
What are the delivery and shipping costs for each product?
All orders ship worldwide free of charge for all products sold and shipped by PatioLix. Please note that depending on the weight of the order and the Customs Taxes established by each country, some additional costs may be imposed.
I entered the wrong delivery address, what can I do?
If the order has been processed, the delivery address cannot be changed. You can write the order number and new data to the email address support@patiolix.com and our agents will check if it is possible to change it.
How many days will my order be delivered?
The average delivery time varies from 4 to 7 days from the moment the carrier takes possession of the package(s).
Why is my phone number needed?
The courier needs your phone number to contact you if they have difficulty delivering the order or if they cannot find anyone at the address provided.
Can I track my order?
As soon as the order is processed, you will receive a tracking code (AWB) to track the delivery status in real time directly on the courier company's website.
I received the damaged package or product, what should I do?
If you received a damaged package or damaged product, let us know at our email address support@patiolix.com, attaching some photos. We will replace the damaged product with a new one (if it is still in stock) or collect it and refund you when it arrives in our warehouse.
Can I cancel or modify my order?
If your order has not yet shipped, you may request a modification or cancellation by contacting our customer support team. Once an order has been shipped, it can no longer be cancelled.
What should I do if my item arrives damaged?
If you notice visible damage upon delivery, please report it immediately to the carrier and refuse the package.
If damages are discovered after delivery, you have 10 business days to send us a claim with supporting photos. We will arrange replacement parts or exchange the item at no additional cost.
Do you accept returns?
Yes. Returns are accepted according to our return policy. Items must be unused, in their original packaging, and returned within 30 days.
Return fees may apply depending on the product type.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options available at checkout.
Are your products covered by a warranty?
Yes. All products are covered by the manufacturer’s warranty. Warranty duration and conditions vary by item. Full details are available on each product page.
How can I contact PatioLix?
Our support team is available to assist you: